Privacy Policy

Your privacy matters

Updated January 8, 2025

At Simpech ("we," "us," or "our"), we are committed to respecting your privacy and protecting your personal data. We understand that your privacy is important to you, and we want you to know how we collect, use, and share your personal data when you use our services, interact with our website, or communicate with us. This Privacy Policy outlines howSimpech collects, processes, and safeguards your personal information in accordance with applicable laws. By using our virtual classroom platform and services, you agree to the practices described in this policy.

1. Information We Collect

Simpech collects personal data from users to provide the best possible experience on our platform. This data may include:

  1. Registration & Account Data

    When you create an account, you are required to provide the following data:

    • Full name
    • Email address
    • Country and time zone
    • Mobile number (optional)
    • User type (e.g., student, teacher, admin)
    • Profile picture (optional)
    • Password

    For users subscribing to premium services, additional data may be collected, such as payment and billing information (e.g., credit card details).

  2. User Interaction Data

    We also collect data based on your interaction with our services:

    • Data on the classes you attend, your participation, and your interactions with other users
    • Technical data such as device type, IP address, browser type, and operating system
    • Session data (e.g., login time, duration of use, frequency of use)
    • Usage analytics (e.g., features used, screen sharing, video usage)
  3. Customer Content

    We collect content that you upload or share within our virtual classrooms, such as:

    • Files (documents, presentations, etc.)
    • Chat logs and transcripts
    • Audio and video content from sessions

This content is only used to facilitate the operation of the virtual classroom and is not monitored or sold for any other purposes.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including:
  • Provision of Services: To enroll you in virtual classrooms, assign roles (student, teacher, admin), and facilitate classroom activities.
  • Support and Communication: To provide customer support, respond to queries, and communicate important service updates.
  • Personalization: To customize your experience on the platform and deliver relevant content.
  • Marketing and Promotions: To send you marketing communications related to our services, if you have opted in.
  • Security and Legal Compliance: To monitor and protect our platform against fraud, abuse, and unauthorized access, and to comply with applicable laws.

3. How We Collect Your Information

We collect information in the following ways:

  1. Direct Interactions

    You may provide us with your personal data when you:

    • Create an account on our platform
    • Subscribe to services or newsletters
    • Participate in surveys or promotions
    • Contact us for support or feedback
  2. Automated Technologies

    As you interact with our platform, we use cookies, server logs, and other tracking technologies to collect:

    • Technical data about your device and usage patterns
    • Analytics data to improve our website and services
  3. Third-Party Sources

    We may receive data from third-party sources, including:

    • Analytics providers (e.g., Google Analytics)
    • Advertising networks
    • Publicly available sources (e.g., social media profiles, public datasets)

4. User Rights and Control

  1. Access and Rectification

    You have the right to access, correct, or update your personal data at any time. You can do this by logging into your account or by contacting us.

  2. Data Deletion

    You can request the deletion of your account and personal data. However, please note that we may retain certain data for legal or business purposes as required.

  3. Opting Out

    You have the right to opt out of receiving marketing communications. You can do this at any time by clicking the "unsubscribe" link in marketing emails or by contacting us directly.

  4. GDPR Compliance (EU Users)

    If you are based in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

    • Right to withdraw consent
    • Right to object to data processing
    • Right to data portability

To exercise any of these rights, please contact us at hello@simpech.com.

5. Cookies and Tracking Technologies

Simpech uses cookies and similar tracking technologies to enhance user experience, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of some features on our platform.

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data in the following situations:
  • With Service Providers: We may share data with trusted third-party service providers (e.g., payment processors, hosting providers) to facilitate our services.
  • For Legal Reasons: We may disclose your data if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

7. Data Security

We employ reasonable technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When we no longer need your data, we will securely delete or anonymize it.

9. International Transfers of Data

If you are located outside of our operating region, your data may be transferred to and stored in countries that may not offer the same level of data protection as your country. By using our services, you consent to the transfer of your data to these jurisdictions.

10. Changes to This Privacy Policy

Simpech may update this Privacy Policy from time to time. If we make any material changes, we will notify you through the platform or by email before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hello@simpech.com

Phone: +91 76459 18958